Processes

The right plan for you specifically, from day one.

When new clients are starting out with SB Software, we do everything possible to ensure that things run smoothly.

 

Vendmanager and Coffeemanager are the best management systems anywhere, and we have completed many implementations (bringing new customers onboard). All have been successful. And no two have ever been exactly the same. Because each of our clients is unique. Along the way, we have learnt from everything we have done before, to ensure that when your turn comes, you get the best solution for you.

Ongoing improvement.

As we continue further together, we will do all we can to ensure that our management systems deliver ever more benefits to your business, and save you ever more time to focus on the aspects that matter most to you – and your company. It’s all part of our wholehearted commitment to “client success” – with rigorous processes throughout, deployed and monitored by the best teams anywhere in the business.

 

We ensure your data from any previous systems is migrated complete, correct and “cleansed” (if necessary). This provides the best foundation possible for “Go-Live” – the point at which clients move onto their new SB Software system. After initial training and coaching, clients then progress seamlessly to ongoing account management, including pre-scheduled reviews, with dedicated technical managers on hand.

 

We’ll organise additional training where it’s most useful (addressing staff-turnover or client’s increased use of advanced features). And with our comprehensive 24 hour online help centre, support is always on hand immediately anyway – whenever it’s most needed.

Standing still is not an option.

To ensure that customers benefit from ever increasing functionality, we have always been committed to ongoing business-focused development of our management software and supporting hardware.

 

That’s why our client reviews feed into our process of identifying, prioritising and then delivering ever more in response to (or anticipating) market needs.

 

We take pride in the technical prowess of our people, developing the best software and hardware solutions there are.

 

And throughout, our technical development goes hand in glove with our commitment to client success, and our customers’ own commercial focus.

So when are we getting started?

Future proof your business. Make it more visible, more efficient and more profitable. Cut costs, increase profitability and improve customer service across the board. Let’s take the first step today.