19th May 2020
We visit the South Coast for an in-depth report on how Geoff Rouse and the team at Bettavend keep on making things better. Never before have we gone into so much detail behind the scenes with a client!
19th May 2020
With Vendmanager, we set out every day to deliver the best vending management system (VMS) there is. That’s all about our software (and hardware, such as Datakey and Databridge) harnessing and deploying data - as the lifeblood of an operator’s business. And nothing can be more key to that than stock control and stock management - stock IS what our clients are selling.
19th May 2020
In these unprecedented times, customer service and support have never been more important - each of our clients is experiencing their own unique set of challenges.
19th May 2020
And Still Fully Open for Business (Plus Everything from Baby Fashion to Sim Rigs) When the lockdown came, we needed to act fast: - looking after customers, - offering fee rebates to help them through these difficult times - and ensuring that our full crew kept in touch - on hand both for clients and for each other.
13th February 2020
Intrigued by a comment that Jon Boyd, MD of B&B Vending made to me at an AVS Conference, I set out at the end of January to drive to his company in Stoke. I was keen to investigate - and better understand - what his statement actually meant on the ground, in the “real world” of day to day vending now.
12th February 2020
It’s always great to see new clients going live with Vendmanager. And it’s even better when they take the opportunity to explain the process and the benefits to their own clients, from their own perspective - as here with NVCS in an announcement on their own website from 24 January 2020.
11th February 2020
SuperCups Vending, based in Ashford, Kent, are the latest to announce that they are signing up with SB Software to implement Vendmanager as their VMS (Vending Management System).
10th February 2020
9th February 2020
With the advent of cashless, our sector is in transition, and as always with such disruptive changes, the transition will not be uniform. So, make sure that you are aligned with the winners: use Vendmanager to put this new technology to work to best effect for your business, and your customers.
19th December 2019
Data can be put to work at the site itself, or even before. Increasingly our Vendmanager clients are pre-packing. Where it makes sense for their business model, staff back in the warehouse are using the on-tap information from Vendmanager to allocate and prepare stock in advance of the vans setting out.
19th December 2019
It’s been a good one. Thank you to everyone - both clients and colleagues who have made it so. This is a great time to reflect on 2019. Because, while there is a brief slow-down for the holidays, the new year is already gearing up. And 2020 at SBS is going to be better, greater, and faster than anything that has gone before.
26th November 2019
Platino Ltd, based in Croydon, have signed with SB Software to implement Vendmanager as their VMS (Vending Management System). We are delighted to welcome them on board.
25th November 2019
You may not be aware, but our website includes an easy-to-access archive, collecting together back issues of this monthly electronic newsletter. Reading through this account of the past three years, for me (Simon Black) it is both: - exhausting, just remembering everything that has happened - exciting, anticipating how much more is coming next.
24th November 2019
Robin Turver, Head of Business Development: “We were very pleased with this year’s Vendex North. For us, it was the best Vendex ever.” It’s hard to say whether the change of location from Manchester to Leeds played any role in the success of Vendex North 2019.
23rd October 2019
We are delighted to announce that Select Vending, based in Plymouth, has now signed with SB Software to implement Vendmanager as their VMS (Vending Management System). Deployment will include Vendmanager Datakey across the business from the outset.
22nd October 2019
In June 2017 we won our first award ever - for “Best Ancillary” at the Vendies. It was the first time we had entered any such industry award. Over the 2¼ years since, the collection has now grown to five trophies in total, all of them judged nationwide. Thank you.
21st October 2019
Visiting trade shows - in vending, OCS and related markets - is always useful for me. Rarely so for progressing new prospects - we focus on that when we are exhibiting ourselves or through other targeted means. The key benefits (as well as “borrowing” successful ideas from here or abroad that will be of use to our own clients) are instead in improving my understanding of our sector.
23rd September 2019
Thank you to all the AVS members who voted for us - we feel honoured. Especially because this award is decided by vending operators themselves - one company, one vote. Nationwide.
22nd September 2019
Refreshment Systems Ltd (RSL) are investing in still greater deployment of Vendmanager Databridge to put data even harder to work improving efficiency, following the success already proven so far, as owner Alistair Balmforth explains.
22nd September 2019
ALL our clients are using data far more than they ever did before - for commercial gain. That is how they generate the added value that not only pays our bills, but contributes far more as well. As Mark Booth, Director of Wilkes Vending, and self-confessed “tight Yorkshireman” said a year ago (August 2018): “In the first 6 months alone, we have saved more than the whole Vendmanager contract is going to cost us”.
20th September 2019
It was indeed “refreshing” being interviewed by Martin White, News Editor of “Refreshment” magazine, the publication (print/online), whose target audience both includes vending and OCS ... and extends beyond. This meant that even when we were on familiar territory, the questions were angled afresh - with a different perspective. It encouraged me to think anew - and I enjoyed that challenge.
23rd August 2019
MannVend is a family business that started on the Isle of Man in 1967, building on a commercial passion for tea and coffee dating all the way back to 1892. The company is now in its third generation of family ownership, successfully continuing to advance the core values of quality, service, professionalism and great value for money.
22nd August 2019
Our company continues to grow, as more and more operators recognise the power of Vendmanager and come on board as clients. Thank you to everyone who is putting their faith in us to manage and improve their day-to-day business. We hope that you are already familiar with our mantra that we “always recruit ahead of the curve.” It’s never easy, but we do our best to anticipate requirements going forward - and put priority resources (including the best people) in place in advance.
21st August 2019
It was good to have the opportunity to share our views about payment systems in the July/August edition of Vending International.
26th July 2019
Using each colour to represent key benefits of Vendmanager, dark blue illustrates Simon’s natural (instinctive even) perspective. He is our MD, so we awarded him the bullseye on the first target (watch and learn)! We’ll give you a clue: dark blue is all about data. And nothing else.
25th July 2019
Yes, it’s true. We won the team event at the recent NIVO (the UK’s association for National Independent Vending Operators) Networking and Golf Day. And yes we are celebrating! Why not? After all, moon landings happen more often than this.
19th June 2019
AT SBS we are proud when we achieve results for our clients. That is the why of our endeavours - the reason we come to work each day. And it stays so throughout - as our core objective. The other key questions: how, when, where, and who are not permanently fixed: these are the arenas in which we strive continually to improve - in service of that core objective. We are always looking for ways to make things simply better.
19th June 2019
Vendmanager puts data to work in vending. Every day. Improving visibility, efficiency, profitability and customer service. Each of our “Did You Knows (DYK’s)” encapsulates a feature and/or benefit of Vendmanager, to bring this to life through practical real-world examples. Maybe you too have that feeling sometimes that you “do not know what you do not know”? And that’s what we set out to address, in a format that is both brief and easily accessible.
30th May 2019
We are delighted to confirm that Vendmanager now integrates with Access Dimensions, the finance and accounting software that is widely used in our sector. This now brings us to a total number of five accountancy systems. As always we are driven by client demand, so more will be added if/as required. Please get in touch if you would like to know more about integrations with Vendmanager.
29th May 2019
We wholeheartedly believe in giving clients choice - the open freedom to decide how best to use what we have helped them to build. We supply tools to assist operators in running their business: improving profitability, visibility, efficiency and customer service. Our clients decide how best to deploy those tools (although we are always on hand if they want to evaluate options, or draw upon our experiences elsewhere).
29th May 2019
Increasingly, Amazon Simple Queue Service (SQS) is today’s go-to solution for intersystem communication. If you enjoy Netflix and the flexibility of watching films on various devices, picking up the movie again whenever you like, wherever you left off, you can thank SQS for that seamless freedom. Now we have further developed our very own Vendmanager, to bring all the benefits to vending of integrating payment systems via SQS.
28th April 2019
BDS Vending Solutions, headquartered in Dublin, is the leading hot & cold drinks and snack food vending company in Eire.
27th April 2019
For me personally, Simon Black, MD, as a lifelong software engineer both by calling and by trade, data itself has its own intrinsic value. Data is useful in and of itself. So “of course” it should be made to work hard.
26th April 2019
With 15 years’ experience in customer service from sectors spanning finance, insurance, banking and the Government’s Home Office, Cerith brings a wealth of expertise in best practice: “A good day for me is when I go home knowing that I have been able to resolve customers’ problems. Fully. So they can do what they want to do. I always find that it’s key to listen hard from the outset. How else can we truly understand what needs sorting? And at the end, I always check that we’ve fixed
26th March 2019
With more than half a century of successfully bringing innovative and fresh solutions to a range of industries, Refreshment Systems Ltd offers nationwide coverage, from headquarters in Bradford.
25th March 2019
Previously we have written in some detail (both here and in external media) about our Technology Roadmap. This helps us to bring the right innovations, products and solutions to market at the right time - for the benefit of our clients. The roadmap primarily addresses the questions of “What” and “When” from the perspective of technology, and it is indispensable. But these are not the only questions in town. We have been growing as a company.
21st February 2019
The saying that “time is money” rings true with vending operators - maybe even more so than for anyone else. With so much to be done every day to maintain sales and standards across routes, month-in, month-out, seizing any chance to shave minutes off recurring tasks will feed directly to the bottom line. This means that introducing new ways of saving time, or speeding things up, is always a good way to get and hold an operator’s attention. It’s as if minutes and hours become a hard curre
20th February 2019
Xero is the online accounting solution which “opens up a world of opportunities to increase efficiency, streamline the way you manage your business, and add moments of beauty into your working day.” In line with requests from the vending sector, we are now getting integration with Vendmanager up and running, so that our customers can enjoy the benefits of both systems - together.
19th February 2019
Originally founded over a century ago and proud of more than 50 years' experience in supplying and maintaining the perfect coffee and vending machine solutions, Millsons Vending based in Kent is still a family-run business - with the latest generation in a long continuous line now maintaining the tradition.
31st January 2019
SV24-7 is a leader in vending and office coffee solutions throughout Scotland. Now, amidst ongoing expansion, the company is putting Vendmanager from SBS hard to work - increasing efficiency whilst improving customer service still further.
30th January 2019
Computers can help, but Robin Turver, now Head of Business Development at SBS with 21 years’ hard-earned experience previously, right on the front line in the vending sector, recalls how things were when he was working inside an operator himself: “With the vending management system we had, reviewing contracts still took 2 to 3 weeks, or longer even. It was laborious, with multiple stages. And we still needed to make manual interventions. Often.”
21st November 2018
Welcome to Max Kemp, Managing Director, and to all the team at Nu Vending, who have now signed with Vendmanager to be the VMS (Vending Management System) of their operation head-quartered in central London.
17th October 2018
We first entered the Vendies in 2017, and we were delighted to be recognised with the award for Best Ancillary. This year we decided to enter for two. And we were overwhelmed to win… two!
16th October 2018
Vending Enterprises (www.vendingenterprises.co.uk) have contracted with SBS to deploy Vendmanager as their vending management system (VMS).
26th September 2018
Our technology (or development) roadmap charts what lies ahead in terms of technical development. It is by design fluid - containing a whole host of potential parcels of work. Individual parcels are called off and passed into active development in line with commercial priorities and user needs.
31st August 2018
Many of you in our sector will know Mark Booth, Director of Wilkes Vending, already. He has a reputation for being straight talking. Direct and focused. Challenging but fair. And above all, results-focused. Or, in his own words: “I am a tight Yorkshireman and proud of it.”
30th August 2018
The Vendies, our annual industry awards, are upon us again. We are delighted that we have been nominated in the Best Ancillary category: thank you to all involved so far. Now, you, the participants in our sector will decide the final winners. We wanted to show you just what we have been doing to merit such an award.
30th August 2018
The Vendies, our annual industry awards, are upon us again. We are delighted that we have been nominated in the Customer Service category: thank you to all involved so far. Now, you, the participants in our sector will decide the final winners. We wanted to show you just what we have been doing to merit such an award.
19th July 2018
We like to see updates about SBS in the media - thank you to Vending International for the feature in the latest edition (July/August). But what we like even more are the thought processes and discussions required to put our ideas together - as best we can, today, with a specialist external audience from our sector in mind. It helps us to focus and prioritise!
18th July 2018
We have been recruiting again, and we are delighted to welcome on board Paul Trickett, who brings over 15 years of specialist experience in customer support. We are also investing in new resources to make things even faster, easier and better when clients want to push Vendmanager further, making it as simple as possible for them to do more for their own business.
21st June 2018
When CQUIN required changes in operations, our customers told us that Vendmanager made things as easy as they could be. They liked that. And so did we. We are always delighted when clients feed back how useful they find the flexibility of Vendmanager - especially the ease of customisation in functionality and reporting.
20th June 2018
We now have an enormous schematic graphic on the back of our new exhibition stand, as first displayed at Vendex Midlands this year. We actually have five different graphics (for use in various media - usually smaller!), and the original briefing for the graphic artist was in fact …. a spreadsheet (we are software engineers, remember.) The inspiration behind that spreadsheet and the final designs goes right to the heart of how we are striving to improve vending for clients - every day.
15th June 2018
Recently we contacted all our clients in advance to explain that our customer help-desk would be on reduced staff on Tuesday 5 June. This was not easy. We have never done it before - we are extremely proud of the responsive service we provide on tap 06.00 AM to 17.30 PM workdays. So what could have been so important for us to do this now? And yes, we will be doing it again (although all our staff were on hand throughout to respond to any emergencies if needed).
18th May 2018
We always enjoy the Vendex events. They are great as a forum for catching up with long established acquaintances, and making new ones too. And this event was even more special than any that have gone before. With a purpose-built demonstrator to show off the power of Datakey live, and a long list of visitors to look forward to meeting, we’d like to invite you behind the scenes to show how the event played out. Just click below and enjoy.
17th April 2018
Café Couture, a leading supplier of coffee solutions to offices, hospitals and leisure centres — along with its sister brand, Healthy World Vending - are pleased to announce that they have chosen Vendmanager as the company’s IT solution, to manage all aspects of the business during their current rapid expansion programme and beyond.
23rd March 2018
Bettavend have contracted with SBS (SB Software) to install Vendmanager as their vending management system (VMS), upgrading from previous systems that had been developed in-house.
23rd March 2018
Understanding the Vendmanager Software Migration Service (SMS): how SBS makes sure that beginning your journey with Vendmanager goes smoothly - with as little disruption to your ongoing operations as possible.
14th February 2018
This photo was taken on Tuesday 12 September 2017: the launch of Vendmanager Datakey on the first day of AVEX. Our team already knows the power of the data fob each is holding: you can see it in their faces. We had been working on the development for some time.
13th February 2018
"When I first saw the article from Elyas Coutts, the Marketing Director at our clients Connect, I was delighted. Delighted to hear that Vendmanager will be making such a difference for them and especially for their clients. And then I was proud: our team worked hard alongside Connect to make things run as smoothly as possible as we all put Vendmanager in place."
19th January 2018
Connect Vending is introducing Vendmanager from SB Software, implementing tools that improve decision-making still further. The new operating software - our vending management system - will deliver a number of key abilities and functions that will ensure the level of service we provide to our clients is enhanced even more, and delivered consistently. That’s our goal.
18th January 2018
This was an integration unlike any other. To date. This was the first of its kind not just in the UK, but anywhere in Europe. Putting the FastTrack system from USA-based LightSpeed Automation to work for our long-standing clients Express Vending, headquartered in Hemel Hempstead.
18th December 2017
Care Vending Services is a family owned and run business operating from offices in Stevenage and covering the UK, with over 25 years operating as Care Vending and in excess of 25 years’ experience in the vending industry. Care Vending have established a proud reputation for providing an award winning service across London and the Home Counties.
28th November 2017
“We have been growing especially fast of late,” explains Terry Ride, MD of Quench.me.uk, “and that’s a key reason for signing with Vendmanager now. As we grow still further, we are fully committed to doing even more - even better - with the same people, in the same amount of time."
20th November 2017
November 2017. Old Trafford. This was the best Vendex ever (for us at least). Without a doubt. And this was our 12th in a row. We haven’t missed exhibiting at Vendex since we started back in November 2011.
27th October 2017
With a “fanatical obsession with quality” Cafepoint LLP offers a variety of vending services to organisations around the United Kingdom, focusing mainly on Central London and Home Counties locations. Cafepoint has now signed a contract with SB Software to deploy Vendmanager as the VMS (Vending Management System) within the business.
5th October 2017
SBS have been recognised by the AVS (Associated Vending Services) with the award for 2017, presented at their recent annual conference - held this year in Vilamoura Portugal. AVS comprises 29 member companies, representing key vending operators across the UK, and for the awards each is allocated one vote per category in a blind ballot.
19th September 2017
Staff were kept busy on the SBS Software stand at AVEX 2017. At the UK’s premier international vending event, held this year at the National Exhibition Centre, Birmingham. SBS needed a bigger stand and a larger team on hand than ever before to answer enquiries both technical and commercial.
6th September 2017
As part of its ongoing pursuit of dedication to service, Connect Vending has chosen to work with SB Software. Vendmanager will provide Connect with the deep analytical information required to make market-leading decisions, and continue to provide outstanding service amidst the dynamically ever changing market opportunities that are unfolding.
23rd August 2017
Wilkes Vending and SB Software have signed a contract to run Vendmanager as the vending management system for the company’s operations.
3rd August 2017
No further details have been publicly released.
30th June 2017
We are delighted that we won the Award for Best Ancillary at the Vendies, the prestigious national UK awards for the vending sector. A massive thank you to everyone who voted for us, and to all of our customers to date: you are the reason we have worked so hard to make Vendmanager the product it is.
22nd May 2017
CEMA Vending, based in Nottingham, have awarded the contract for their new vending management system to SB Software.
1st March 2017
We are absolutely delighted to welcome Tim Newberry and his team - Hallmark signed the contract to operate Vendmanager just recently.
22nd February 2017
Having been recently featured in Vending International, we thought it only wise that you can take a look at the insight Simon provided directly here from our website.
14th December 2016
PG Group, the vending operator known for working in partnership with prestigious brands in premium locations throughout the UK, has contracted with SB Software, the makers of Vendmanager, to operate across their machine estate.
4th October 2016
We are fast approaching the next Vendex event, having previously exhibited at Avex 2015, Vendex North 2015 and Vendex Midlands 2016. Here at SB Software we are excited to announce our attendance at Vendex North on November 8th 2016!
4th October 2016
You start with a new client in chilly Sheffield on a contract basis, and a year later you find yourself in their team Hawaii shirt, enjoying the autumn sun in Portugal - in-between many intense meetings with their customers and other key players in the UK vending sector. It’s not the normal way things go. And yes, the recent AVS conference in Vilamoura Portugal was great fun (as well as extremely useful - the right mixture).
26th September 2016
Thank you to all the friends (old and new) who made the recent AVS Conference in Portugal such a success for SBS and Vendmanager. We’re just back from the trip which was both productive and fun - the perfect combination. As this was our first visit, we went low-key and discreet. Not.
24th August 2016
Spa Vending (now rebranded to Kears UK) had outgrown the embedded cash and paper systems upon which the company had been based, prompting a quest for a fully integrated computerised alternative; “It was a continuous paper chase: paper and cash bags” said James. After asking around the industry Vendmanager from SB Software came top of the bill.”
12th August 2016
SB Software, the developers of Vendmanager, have announced the appointment of Robin Turver who will be responsible for Business Development in the UK. Robin brings a wealth of expertise in the vending sector, with over 18 years industry experience, starting initially with Nestlé Vending as National Sales Director, and most recently at LTT Vending as Sales Director.
21st July 2016
Vending International magazine asked Simon Black, our Managing Director what lies ahead for our sector, with data growing ever more key to success. Companies that have engaged with data and what it shows have been more successful rather than fighting back against it. It takes a change in mindset to break with the ways of the past. For example, to believe that a machine does not need a visit right now, even when that goes against the routine schedules of the past.
20th July 2016
“It was obvious there was only one way to go” says Peter Wilson, Managing Director at Cambridge Vending. “The people from SB Software were honest about the strengths of their system. They were people we could work with”. It was not a decision taken lightly. Changing to a fully integrated vending management system is a “major undertaking, it must be right for the business, there must be a benefit”.
24th May 2016
The FM Taste business is founded upon a comprehensive system of food manufacturing and vending services. They were looking for a software system that could manage effectively not only their own operations in hot and cold drinks, fresh sandwich and snack vending, but also the inventory, delivery and control of a key aspect of their turnover; food manufacturing.
1st February 2016
Simon Black, our Managing Director, has recently been featured in Vending International where he was asked to share his thoughts on payment systems in vending. Here's what he had to say, "In 2009 a project to introduce contactless payment really caught my eye. It was in Istanbul, where the Bosphorus separates Europe and Asia. Back then, passengers on the ferry were already using contactless to pay directly at the gate — faster and easier than before. It continues to be a huge success today.
27th January 2016
SB Software is proud to announce its recent dealings with Stoke-on-Trent based B&B Vending. A family-run business since 1969, B&B Vending services businesses, schools, colleges, universities, pubs and cafes. The company recently got its first taste of Vendmanager upon acquisition of Crown Cup, a smaller vending company that had been using the software.
26th January 2016
With just under three months until the next Vendex event, we at SB Software are excited to announce our attendance at Vendex Midlands! Previously, we have exhibited at both Avex 2015 and Vendex in November 2015.
8th October 2015
SB Software’s highly regarded level of customer service continues to break new ground. We are pleased to announce that we have established a strategic partnership, which expands and enhances the package we can offer while allowing us to stay focused on what we do best.
4th October 2015
SB Software are excited to announce they’re on the road again at this year’s Vendex. So if you missed us at Avex it would be great to see you. Vendex is on the 17th November at The Manchester Suite, Old Trafford, Manchester. You will find us located at stand number J4.
25th September 2015
It’s been a couple of months since we launched our new website, released Version 6 of Vendmanager, our vending software, and premiered both at AVEX 2015, one of the most important vending events. With over 3,000 people present, AVEX 2015 was certainly a win for SB Software.
8th July 2015
It’s been an exciting few weeks recently for SB Software, with the launch of a new website and release of the latest version of their innovative software system, and this was capped with a successful presence at the vending industry’s most important event at the start of the month.
16th June 2015
As the UK’s fastest growing provider of specialist management software to the vending industry, and with technology at the heart of all we do, our customers clearly expect us to be up to speed with the latest developments.
8th June 2015
As expert providers of specialist management software to the vending industry, SB combines a personal approach with industry know-how, round-the clock support and the most sophisticated technologies available, to provide reliable systems that truly transform operations. You can find us at AVEX on Stand 148.
1st June 2015
We’ve been really busy working behind the scenes creating a new website and developing our messaging in time for Avex 2015.